Please reach out directly to your Education Provider if you are thinking about cancelling your course. We are not able to contact the Education Provider on your behalf. You will then need to contact Knoma to inform us that you have submitted a cancellation request to the Education Provider.

Knoma will check with the Education Provider that you have submitted the request. If the Education Provider agrees to cancel the student's place on the course and issues a full or partial refund, this refund will be processed by the Education Provider and sent directly to Knoma. Knoma will pass the refund on to the student to pay off any outstanding balance.

If the refund that Knoma receives from the Education Provider is less than the total outstanding balance under your Agreement with Knoma at that point, you will still have to pay Knoma the remainder of the outstanding balance you owe. If this happens, Knoma will reduce the Monthly Instalments that you are required to pay for the rest of the duration of this Agreement to reflect the refund that we have applied to your outstanding balance. If the Education Provider does not issue a refund, your Agreement with us will continue as normal.

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