If a student requests to cancel within the 14 day cooling off period (in the majority of cases) the student is eligible for a full refund. The student must notify Knoma that they have requested to cancel their course with you & the refund should be paid to Knoma as soon as it is processed. We will then pass the refund on to the student.
Where a student decides to cancel their course after the 14 day cooling off period, you will apply your normal cancellation policy. The student must notify Knoma that they have requested to cancel their course with you & Knoma will contact you to confirm this and to establish whether the student will be provided with a full or partial refund. Any refund should again be paid to Knoma as soon as it is processed. We will pass the refund on to the student. If you process a partial refund to the student, the student will still need to pay off the remaining balance with Knoma.